Privacy Policy

At The Rice World, we value the trust you place in us and are committed to protecting your personal and business information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our B2B and B2C platforms, whether you are buying rice wholesale or retail. By using The Rice World platform, you agree to the collection and use of your information in accordance with this policy

1. Collection of Your Information

When you use our platform, we collect and store your information, provided by you over time. In general, you can browse the platform without revealing your identity. However, once you provide your personal or business information, you are no longer anonymous to us. We indicate required fields and optional fields where necessary. You have the option not to provide information if you choose not to use specific services or features.

We may collect and track your buying behaviour, preferences, and other voluntary information you provide on the platform. This information helps us conduct internal research to better understand and serve our users, improve our services, and protect our platform. Information collected may include:

• The URL you visited before and after visiting our platform
• Browser type and IP address
• Your purchase history and preferences

When you set up an account or transact with us, we collect personal and financial information such as your name, email, phone number, delivery address, and payment details. While you can browse certain sections of our platform without being registered, some activities (like placing orders) will require account registration.

If you post on our message boards, leave feedback, or communicate with us through emails or other channels, we may retain that correspondence to resolve disputes, provide support, and troubleshoot problems. We may also collect information about transactions on third-party platforms linked to our platform.

2. Use of Your Information

We use your personal and business information for the following purposes:

• To process orders, manage payments, and provide customer service
• To facilitate communication between buyers and sellers
• To personalize and improve your experience on our platform
• To send offers, promotions, and product updates relevant to your interests
• To measure consumer interest in our services and ensure the security of our platform
• To prevent fraud, detect errors, and resolve disputes
• To comply with legal obligations

With your consent, we may request access to additional personal information such as your SMS, contacts, location, and government-issued IDs (PAN, GST, etc.) to ensure compliance with business requirements, issue invoices, or enhance your experience on the platform.

We may also use your information for surveys, market research, and analysis, which helps us tailor our platform to your preferences.

3. Cookies

We use cookies and similar tracking technologies to analyse website performance, promote trust and safety, and enhance user experience. Cookies are small files stored on your device that help us improve functionality, remember user sessions, and tailor content to your preferences. You can disable cookies in your browser settings, but doing so may limit some platform features.

Third-party vendors may also use cookies, and we do not control their practices. Please review their privacy policies for details.

4. Sharing of Personal Information

We may share your personal information with:

• Sellers, business partners, or affiliates to provide and fulfil orders
• Third-party service providers for payment processing, marketing, or research
• Legal authorities or law enforcement if required to comply with laws or protect user safety

We do not disclose your personal information to third parties for their marketing or advertising without your explicit consent.

5. Links to Other Sites

Our platform may link to third-party websites, which may collect personal information. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

6. Security Precautions

We take reasonable steps to protect your data from unauthorized access and use secure servers for transactions. However, no system can guarantee complete security, so users are responsible for protecting their login credentials.

7. Choice/Opt-Out

We offer users the option to opt out of non-essential communications (e.g., promotional or marketing emails). You can manage these preferences in your account settings.

8. Advertising on the Platform

Third-party advertising partners may display ads based on your activity on the platform. These partners may collect non-personally identifiable information (e.g., browsing habits) to provide relevant advertisements.

9. Children’s Privacy

Our platform is not intended for use by individuals under 18. If you are under 18, you may only use the platform with the involvement of a parent or guardian.

10. Data Retention and Deletion

We retain your personal information as required by applicable laws or for purposes related to fraud prevention, legal obligations, or analysis. If you wish to delete your account or any associated content, please email us at [Insert Email]. We will process your request within 15 business days.

11. Your Consent

By using The Rice World, you consent to the collection and use of your information as described in this policy. If you provide information on behalf of others, you warrant that you have the authority to share that information.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices. Significant changes will be communicated via email or posted on the platform. The most recent version will always be available on our website.

13. Contact Us

For any privacy-related concerns or inquiries, please contact us at:

• Email: [Insert Email]
• Phone: [Insert Phone Number]